Hi
Right now, most business owners are painfully aware of their “tech stack”. You know which app does invoicing. Which one reads receipts. Which one handles payroll. Which one your accountant moans about.
In future, that should fade away.
From your side, the experience should feel like this:
- One or two
places to log in
- Clear, simple flows for sending and receiving information
- Answers and reports when you need them, without chasing
Everything else should happen backstage. For businesses, that means moving from a pile of disconnected apps to a smaller, more integrated ecosystem:
- Data flows smoothly between tools
- Workflows are standardised and visible
- Capacity and deadlines are managed centrally
- Customer communication
is tracked in one place
From your point of view, the question becomes does this feel easy, or does it feel like hard work? If you’re still emailing spreadsheets back and forth, signing things on paper, being asked for the same information twice …then the tech is not doing its job.
A useful shift in mindset is this: think in journeys, not tools. For example:
- New customer journey – how easy is it to get started?
- Monthly accounts
journey – what do you have to do, and when?
- Year-end journey – how painful is it?
If any of those feel clunky, ask your accountant: “Is there a better way to do this?” You don’t need to know the names of the tools. You just need to know that data is secure, the process is reliable and you’re not wasting your time on friction.
Behind the scenes, businesses will invest heavily in workflow, capacity planning and automation. On the surface, your experience
should be simple and human.
In 2026 the tech stack will still exist. It will be more powerful than ever.
You just shouldn’t have to think about it.
Noel Guilford
P.S. If your current finance process feels clunky and you’d like a simpler, more joined-up experience, drop me a line and we’ll map out a better way of working.
